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We are pleased to welcome you to our website www.yves-rocher.be and vpci.yves-rocher.be for orders from our "MAIL OFFER" section (hereinafter referred to as the ("Site") as well as for placing orders by mail or telephone.Use of the site
We strive to ensure, to the best of our ability, the accuracy and updating of the information published on this Site, the content of which we reserve the right to correct at any time and without notice.
If you notice any inaccuracies on the Site, you can inform Yves Rocher.
However, we cannot guarantee the accuracy, precision or completeness of the information made available on this Site, nor the proper functioning of the Site. Consequently and except for serious misconduct or fraud, we decline all responsibility:
General
These general conditions of sale exclusively govern the sales of beauty products from Végétale® Cosmetics offered by Yves Rocher on the Site, by mail order or by telephone (outside the store network).
For internet orders, they are systematically accessible on this Site by the buyer before validation of their order.
Consequently, placing an order implies the buyer's adherence to these general conditions of sale to the exclusion of all other conditions present in prospectuses, catalogs issued by the seller and in particular those in force in Yves stores Rocher, these conditions having only an indicative value.
Computer science
Site Editor:
Yves Rocher Belgique SA, Rue du Follet 50, 7540 Kain (Tournai), Belgium
Tel: 078/05.00.36 (price of a local call)
[contact@yves-rocher.be]
Enterprise N°: BE0405.912.732
Site Host:
This Site is hosted by Google Cloud Platforms, Europe-west 1, St. Ghislain, Belgium.
PERSONAL DATA
Information about you is used by our company, data controller, for the purposes of fulfilling your orders, managing customer relations and prospecting. To enable you to receive offers from our partners, we may communicate this information to them.
In accordance with European Regulation 2016/679 of April 27, 2016 relating to the protection of personal data, the Law of December 3, 2017 establishing the Data Protection Authority and the Law of July 30, 2018 relating to the protection of individuals with regard to the processing of personal data, you have various rights, including a right of access, rectification and opposition to the processing of your data. You can also object at any time and without reason to your data being used for the purposes of sending you offers from Yves Rocher or our partners. To exercise your rights, simply write to us using the online form on the yves-rocher.be Site, by telephone at 078/05.00.36 (price of a local call) or by mail at us indicating your name, first name, address, if possible customer number and attaching proof of identity to: Yves Rocher Belgique SA, Customer Service, Rue du Follet 50, 7540 Kain (Tournai), Belgium.
To find out more about our Personal Data Protection Policy and find out all of your rights, consult our Site www.yves-rocher.be section ‘Privacy Policy’.
Customer Service
For any information, questions, advice or complaints, our customer service is at your disposal:
By mail:
Yves Rocher Belgique SA, Customer Service, Rue du Follet 50, 7540 Kain (Tournai), Belgium
By telephone:
078/05.00.36 (Monday to Friday from 8:30 a.m. to 8 p.m., Saturday from 9 a.m. to 1 p.m. – price of a local call).
By email:
On www.yves-rocher.be or ‘click here’ to open the contact form.
We undertake to respond to you no later than 7 working days upon receipt of your request.
Offers and prices
Promotional offers are only valid within the limit of the validity period of the offer concerned and while stocks last. Our promotional offers by post and email are only valid once per customer.
In particular, the promotional price offers that we may be required to offer are systematically calculated on the basis of the recommended prices in our valid catalog.
Products marked with a green dot ● are offered at a particularly low price all year round. They cannot therefore benefit from current promotions.
Products marked NEW are offered at an introductory promotional price.
The prices appearing on this Site are indicated in Euros, all taxes included, excluding shipping or provision costs (see Delivery), and are subject to variation during the year, it being understood that the products ordered are invoiced at prices in effect when the order is registered.
The order
The different steps to follow to order are as follows: You select the item or items of your choice and add them to the order basket; you can check the contents of your basket, the corresponding price at any time and make any useful changes. You identify yourself (email and password). If you are a new customer, you must create an account and identify yourself by entering a valid email address and password (personal and confidential) which you will later use to identify yourself on the site. You choose your delivery method, you validate it, then the payment terms among those offered to you, which you in turn validate.
If you order from the "MAIL OFFER" section on our site https://www.yves-rocher.be/fr/promotions-offres: You identify yourself by the offer code and your customer code which can be found on the order form for your mail offers.
In all cases, the provision of personal information necessary for the processing and delivery of orders is mandatory. When you validate your order, you declare that you accept all of these general conditions of sale. Your order is then processed by our Customer Service. As soon as your order is registered, a detailed acknowledgment of receipt will be sent to your email address. This acknowledgment of receipt summarizes all the elements constituting your order, including the exact amount invoiced and the delivery terms of your order.
We draw your attention to the fact:
However, we reserve the right to cancel and/or refuse any order from a (e) customer(e) with whom there is an arrears of payment or a dispute relating to the payment of a previous order, an open balance, or for any other legitimate reason relating in particular to the abnormal nature of the order.
Ban on off-grid sales and counterfeiting
Our products are intended to be sold only in our distribution networks. Consequently, any sale and any purchase or gift delivery of our products for the purposes of resale outside these networks, including among others on websites, is prohibited and, regardless of an attack on the brand or the integrity products, may be likely to incur the civil and, where applicable, criminal liability of their authors.
We only offer products that we purchase from original product manufacturers. In case of doubt about the authenticity of the products, the consumer can find more information and advice on the https://www.cecbelgique.be. site. In case of suspicion of counterfeiting, the consumer can always file a complaint via the Contact Point (https://pointdecontact.belgique.be/meldpunt/fr/bienvenue) and contact our Customer Service on 078/05.00.36 (Monday to Friday from 8:30 a.m. to 8 p.m., saturday from 9 a.m. to 1 p.m. – price of a local call), by e-mail contact@yves-rocher.be or by post to the address: Yves Rocher Belgique SA, Customer Service, Rue du Follet 50, 7540 Kain (Tournai), Belgium
Product availability
Our product offers offered on the Site are only valid while stocks last. In the event of unavailability of the product after placing your order, Yves Rocher reserves the right to send you all available products after a maximum period of 8 days. The balance will be sent to you as soon as the item(s) is(are) available. If you wish, you can request the cancellation or modification of your order (refund within 15 days), by calling us on 078/05.00.36 (Monday to Friday from 8:30 a.m. to 8 p.m., Saturday from 9 a.m. to 1 p.m. – price of a local call) or by contacting us by email.
In the event of permanent unavailability of a product, Yves Rocher informs you by mail or email and reimburses you for the product within 15 days.
Payment
Payment for your purchases on the Site is made exclusively in Euros.
Depending on your order method, Yves Rocher offers you the following payment methods:
These new devices could, for example, be based on an application, for smartphones or SIM cards (compatible with all mobiles), which requires entering a secret code or verifying biometric data. These solutions are chosen by banking establishments and payment service providers, and offered to their customers. For more information, please contact your banking institution or your usual payment service provider.
Depending in particular on the Customer's seniority with the Yves Rocher brand, the amount of the current order, the amount of previous orders, possible unpaid debts and the order method, Yves Rocher reserves the right to evaluate the payment methods adapted to the situation of each Customer.
These methods are announced to the Customer at the payment stage of the order process. For any order for an amount greater than 100.00 €, Yves Rocher reserves the right to ask the Customer for partial or full advance payment before acceptance of the order placed by the latter.
Yves Rocher reserves the right to ask the Customer for partial or complete advance payment of an order before acceptance of it placed by the latter.
Yves Rocher guarantees the Customer that online payment is completely secure. The entire transaction is directed in encrypted mode to a bank validation server in SSL (Secure Socket Layer) mode. You then make your purchases in complete security.
In return for our commitments, we ask you to respect the payment deadlines that we offer you. Our payment deadlines are imperative.
All invoices are payable at Yves Rocher head office.
Late payments:
In the event of non-payment of an invoice when due, and in accordance with articles XIX.1 et seq. of the Code of Economic Law, a first reminder of free payment will be sent to you. A period of 14 days, from the third working day following the reminder in the case of postal delivery or from the day following the reminder in the case of electronic delivery, is granted to you to make payment.
In the event of non-payment after this first reminder, a second free reminder will be sent to you with the same deadlines.
Once this new period has expired, the amount remaining unpaid will be increased by conventional late payment interest at the key rate increased by eight percentage points referred to in Article 5, paragraph 2, of the law of August 2, 2002 concerning the fight against late payment in commercial transactions until full payment and/or, the amount remaining unpaid will also be increased by a compensation clause of an amount which varies depending on the amount remaining unpaid by the customer, as below:
Delivery
Our sales and prices are from Tournai in Belgium. The products are only delivered to Belgium and Luxembourg, in accordance with the address of your choice as indicated during the ordering process. It is your responsibility to provide us with exactly all the details necessary for the proper delivery of your order.
The amount of your contribution to shipping costs depends on the delivery method you choose. This is reminded to you during the "Delivery" stage of the online ordering process before validation of the latter
Notes:
Orders below 10€ unfortunately cannot be processed by our systems due to excessive processing costs. If you order from the "Mail Offer" section, the amount of shipping costs applicable to your order is indicated on your paper order form.
If you are not present at the time of home delivery, a delivery notice will be given in your mailbox. This will allow you to request a second visit to your home or collection from a nearest post office.
If your order is not delivered after 12 working days, contact our customer service at 078/05.00.36 (price of a local call) Monday to Friday from 8:30 a.m. to 8 p.m. and Saturday from 9 a.m. to 1 p.m.
RIGHT OF WITHDRAWAL AND CONDITIONS FOR ITS EXERCISE
If your online order does not meet your expectations, you have the option of dissolving the contract without reason within 14 calendar days. This period begins from the day after receipt of your delivery.
During this period, we invite you to handle the product and its packaging with care. If you use your right of withdrawal, we advise you to return the – product to us and if this can reasonably be done – in the original condition and packaging within 14 days which begins the day after from the day you communicate your decision to withdraw to us at: Yves Rocher Belgique SA, Customer Service, Rue du Follet 50, 7540 Kain (Tournai), Belgium.
A withdrawal form can be found here: https://economie.fgov.be/sites/default/files/Files/Ventes/Forms/Formulaire-de-retractation.pdf.
In the event of depreciation of the product, particularly its packaging, due to handling that goes beyond what is necessary to verify the nature and characteristics of the product, Yves Rocher reserves the right to claim compensation from you.
Most of our products, including all our cosmetic and hygiene products, are sealed for reasons of hygiene and health protection. When these products have been opened and therefore unsealed, you cannot exercise your right of withdrawal.
Yves Rocher undertakes to reimburse you within 14 days from the day after we were informed of your decision to withdraw. However, reimbursement may be deferred until recovery of the products concerned, or until you have provided us with proof of shipment of the products concerned, the date chosen being that of the first of these facts.
Depending on the delivery method chosen, you have the option of making your return either via Bpost or via Mondial Relay.
For a return via Bpost, simply go to the post office of your choice and return the package to us at the following address: Yves Rocher Belgique SA, P/A Charleroi X, Rue du Bariseau 14, 6099 Charleroi Belgium.
To return via Mondial Relay, simply use the link available on our website (https://retours.mondialrelay.com/d/B1YVESRY/?Country=BE&Language=FR&SiteId=retourbefr).
Follow the on-screen instructions to print your return label.
Then drop off your package at the chosen Mondial Relay point.
Respect for man and nature
For your comfort, our facial care products are guaranteed hypoallergenic and all our products are laboratory tested. Our company was one of the first European companies to give up testing its finished products on animals.
Consumer guarantee
You benefit from the legal guarantee of conformity and hidden defects on the products delivered for any purchase on the website www.yves-rocher.be. Yves Rocher is a member of BeCommerce and undertakes to respect the Code of Conduct of the BeCommerce Trust Label, a copy of which you can read and copy on the Site "www.becommerce.be".
Responsibility
The products offered comply with current Belgian and Luxembourg legislation.
Yves Rocher cannot be held responsible for any non-performance of the contract which originates from a case of force majeure, beyond its control, including in particular, without limitation, cases of war, riot, insurrection, interruption of transport, import or export problem, lockout, shortage, fire, earthquake, storm, floods. Yves Rocher will not incur any liability for any indirect damage as a result of this, operating loss, loss of profit, loss of opportunity, damage or costs.
Yves Rocher recalls that in application of article 1124 of the Belgian and Luxembourg Civil Code, unemancipated minors are incapable of contracting. Consequently, orders intended for minors must be placed by parental authority. In the event of accidental collection of personal data relating to a minor, parental authority has the capacity to oppose their conservation and/or transmission to third parties.
Hypertext links may refer to websites other than this one. Yves Rocher disclaims all liability in the event that the content of these websites contravenes the legal and regulatory provisions in force.
Furthermore, Yves Rocher reminds that any creation of a hypertext link to the home page of this Site or any other page of the Site is subject to the express, prior and written agreement of Yves Rocher.
Intellectual property
In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this Site and all elements, trademarks, designs, models, logos, graphics, etc. found on this Site as well as their compilation are the exclusive property of Yves Rocher or its suppliers, the latter not granting any license or any right other than that of consulting the Site.
The reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use constitutes counterfeiting and is punishable under Intellectual Property, without prior written authorization from Yves Rocher.
APPLICABLE LAW /MEDIATION /COMPETENT JURISDICTION
The conditions of sale corresponding to the offers offered on this Site, which is only aimed at consumers purchasing in Belgium or Luxembourg, apply to sales concluded and executed in Belgium or Luxembourg.
This contract is subject to Belgian law, without prejudice to the right of Luxembourg residents to invoke mandatory provisions of Luxembourg law which would be more favorable to them.
In the event of a dispute, if you have not been able to resolve it directly with Yves Rocher, you can request mediation from the BeCommerce lawyer. If this mediation does not give the expected result, you can then submit the dispute to the BeCommerce Supervisory Committee ( www.becommerce.be). You can also contact the Consumer Mediation Service (North Gate II, Bd Albert II, 8 -1000 Brussels; tel: 02/702 52 50; email: contact@mediationconsommateur.be). If it is a cross-border consumer dispute online, you can contact the European ODR (Online Dispute Resolution) platform via the site: https://ec.europa.eu/consumers/odr.
In the event that the dispute still does not find a solution, only the civil or commercial court of Tournai has jurisdiction over a consumer residing in Belgium. When the consumer is a Luxembourg resident, the latter can bring his action either before the civil or commercial court of Tournai, or before the judge of the place of his residence. The latter also has sole jurisdiction, if the action is brought by Yves Rocher against a consumer residing in Luxembourg.
Modification of the general conditions of sale
Taking into account possible developments on the Site, Yves Rocher reserves the right to adapt or modify these general conditions of sale at any time. The new general conditions of sale will, where applicable, be brought to the attention of the customer by online modification and will only be applicable to sales made after the modification.
We strive to ensure, to the best of our ability, the accuracy and updating of the information published on this Site, the content of which we reserve the right to correct at any time and without notice.
If you notice any inaccuracies on the Site, you can inform Yves Rocher.
However, we cannot guarantee the accuracy, precision or completeness of the information made available on this Site, nor the proper functioning of the Site. Consequently and except for serious misconduct or fraud, we decline all responsibility:
- any imprecision, inaccuracy or omission relating to information available on the Site;
- any damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on the Site;
- and more generally any damage, direct or indirect, whatever the causes, origins, nature or consequences, caused due to anyone's access to the Site, or the impossibility of accessing it, use of the Site and/or credit given to any information coming directly or indirectly from the latter;
- all information on our offers in paper or digital version is subject to errors and typos or printing errors.
General
These general conditions of sale exclusively govern the sales of beauty products from Végétale® Cosmetics offered by Yves Rocher on the Site, by mail order or by telephone (outside the store network).
For internet orders, they are systematically accessible on this Site by the buyer before validation of their order.
Consequently, placing an order implies the buyer's adherence to these general conditions of sale to the exclusion of all other conditions present in prospectuses, catalogs issued by the seller and in particular those in force in Yves stores Rocher, these conditions having only an indicative value.
Computer science
Site Editor:
Yves Rocher Belgique SA, Rue du Follet 50, 7540 Kain (Tournai), Belgium
Tel: 078/05.00.36 (price of a local call)
[contact@yves-rocher.be]
Enterprise N°: BE0405.912.732
Site Host:
This Site is hosted by Google Cloud Platforms, Europe-west 1, St. Ghislain, Belgium.
PERSONAL DATA
Information about you is used by our company, data controller, for the purposes of fulfilling your orders, managing customer relations and prospecting. To enable you to receive offers from our partners, we may communicate this information to them.
In accordance with European Regulation 2016/679 of April 27, 2016 relating to the protection of personal data, the Law of December 3, 2017 establishing the Data Protection Authority and the Law of July 30, 2018 relating to the protection of individuals with regard to the processing of personal data, you have various rights, including a right of access, rectification and opposition to the processing of your data. You can also object at any time and without reason to your data being used for the purposes of sending you offers from Yves Rocher or our partners. To exercise your rights, simply write to us using the online form on the yves-rocher.be Site, by telephone at 078/05.00.36 (price of a local call) or by mail at us indicating your name, first name, address, if possible customer number and attaching proof of identity to: Yves Rocher Belgique SA, Customer Service, Rue du Follet 50, 7540 Kain (Tournai), Belgium.
To find out more about our Personal Data Protection Policy and find out all of your rights, consult our Site www.yves-rocher.be section ‘Privacy Policy’.
Customer Service
For any information, questions, advice or complaints, our customer service is at your disposal:
By mail:
Yves Rocher Belgique SA, Customer Service, Rue du Follet 50, 7540 Kain (Tournai), Belgium
By telephone:
078/05.00.36 (Monday to Friday from 8:30 a.m. to 8 p.m., Saturday from 9 a.m. to 1 p.m. – price of a local call).
By email:
On www.yves-rocher.be or ‘click here’ to open the contact form.
We undertake to respond to you no later than 7 working days upon receipt of your request.
Offers and prices
Promotional offers are only valid within the limit of the validity period of the offer concerned and while stocks last. Our promotional offers by post and email are only valid once per customer.
In particular, the promotional price offers that we may be required to offer are systematically calculated on the basis of the recommended prices in our valid catalog.
Products marked with a green dot ● are offered at a particularly low price all year round. They cannot therefore benefit from current promotions.
Products marked NEW are offered at an introductory promotional price.
The prices appearing on this Site are indicated in Euros, all taxes included, excluding shipping or provision costs (see Delivery), and are subject to variation during the year, it being understood that the products ordered are invoiced at prices in effect when the order is registered.
- The Bpost shipping costs for placing an order on the Website www.yves-rocher.be are 4.50€ including tax, they are free if your order reaches 35.00€ including tax
- Bpost shipping costs for placing orders by mail order and telephone are 4.99€ including tax
- Mondial Relay shipping costs for placing an order on the website www.yves-rocher.be are 3.50 € including tax.
- Mondial Relay shipping costs for placing orders by mail order and telephone are 3.99 € including tax
The order
The different steps to follow to order are as follows: You select the item or items of your choice and add them to the order basket; you can check the contents of your basket, the corresponding price at any time and make any useful changes. You identify yourself (email and password). If you are a new customer, you must create an account and identify yourself by entering a valid email address and password (personal and confidential) which you will later use to identify yourself on the site. You choose your delivery method, you validate it, then the payment terms among those offered to you, which you in turn validate.
If you order from the "MAIL OFFER" section on our site https://www.yves-rocher.be/fr/promotions-offres: You identify yourself by the offer code and your customer code which can be found on the order form for your mail offers.
In all cases, the provision of personal information necessary for the processing and delivery of orders is mandatory. When you validate your order, you declare that you accept all of these general conditions of sale. Your order is then processed by our Customer Service. As soon as your order is registered, a detailed acknowledgment of receipt will be sent to your email address. This acknowledgment of receipt summarizes all the elements constituting your order, including the exact amount invoiced and the delivery terms of your order.
We draw your attention to the fact:
- The minimum order amount online or by mail order is 10.00 €, shipping costs not included. Any order of a lower amount cannot be honored.
- the same product reference cannot be ordered for a quantity greater than 9 items per order.
- On the website www.yves-rocher.be, the maximum amount of the same order is limited to 200.00€ per month (shipping costs of 4.50€ included).
However, we reserve the right to cancel and/or refuse any order from a (e) customer(e) with whom there is an arrears of payment or a dispute relating to the payment of a previous order, an open balance, or for any other legitimate reason relating in particular to the abnormal nature of the order.
Ban on off-grid sales and counterfeiting
Our products are intended to be sold only in our distribution networks. Consequently, any sale and any purchase or gift delivery of our products for the purposes of resale outside these networks, including among others on websites, is prohibited and, regardless of an attack on the brand or the integrity products, may be likely to incur the civil and, where applicable, criminal liability of their authors.
We only offer products that we purchase from original product manufacturers. In case of doubt about the authenticity of the products, the consumer can find more information and advice on the https://www.cecbelgique.be. site. In case of suspicion of counterfeiting, the consumer can always file a complaint via the Contact Point (https://pointdecontact.belgique.be/meldpunt/fr/bienvenue) and contact our Customer Service on 078/05.00.36 (Monday to Friday from 8:30 a.m. to 8 p.m., saturday from 9 a.m. to 1 p.m. – price of a local call), by e-mail contact@yves-rocher.be or by post to the address: Yves Rocher Belgique SA, Customer Service, Rue du Follet 50, 7540 Kain (Tournai), Belgium
Product availability
Our product offers offered on the Site are only valid while stocks last. In the event of unavailability of the product after placing your order, Yves Rocher reserves the right to send you all available products after a maximum period of 8 days. The balance will be sent to you as soon as the item(s) is(are) available. If you wish, you can request the cancellation or modification of your order (refund within 15 days), by calling us on 078/05.00.36 (Monday to Friday from 8:30 a.m. to 8 p.m., Saturday from 9 a.m. to 1 p.m. – price of a local call) or by contacting us by email.
In the event of permanent unavailability of a product, Yves Rocher informs you by mail or email and reimburses you for the product within 15 days.
Payment
Payment for your purchases on the Site is made exclusively in Euros.
Depending on your order method, Yves Rocher offers you the following payment methods:
- Payment on order: by Bancontact, by Payconic by Bancontact, by Paypal or by Visa/Mastercard
- deferred payment: by bank transfer or via Klarna
These new devices could, for example, be based on an application, for smartphones or SIM cards (compatible with all mobiles), which requires entering a secret code or verifying biometric data. These solutions are chosen by banking establishments and payment service providers, and offered to their customers. For more information, please contact your banking institution or your usual payment service provider.
Depending in particular on the Customer's seniority with the Yves Rocher brand, the amount of the current order, the amount of previous orders, possible unpaid debts and the order method, Yves Rocher reserves the right to evaluate the payment methods adapted to the situation of each Customer.
These methods are announced to the Customer at the payment stage of the order process. For any order for an amount greater than 100.00 €, Yves Rocher reserves the right to ask the Customer for partial or full advance payment before acceptance of the order placed by the latter.
Yves Rocher reserves the right to ask the Customer for partial or complete advance payment of an order before acceptance of it placed by the latter.
Yves Rocher guarantees the Customer that online payment is completely secure. The entire transaction is directed in encrypted mode to a bank validation server in SSL (Secure Socket Layer) mode. You then make your purchases in complete security.
In return for our commitments, we ask you to respect the payment deadlines that we offer you. Our payment deadlines are imperative.
All invoices are payable at Yves Rocher head office.
Late payments:
In the event of non-payment of an invoice when due, and in accordance with articles XIX.1 et seq. of the Code of Economic Law, a first reminder of free payment will be sent to you. A period of 14 days, from the third working day following the reminder in the case of postal delivery or from the day following the reminder in the case of electronic delivery, is granted to you to make payment.
In the event of non-payment after this first reminder, a second free reminder will be sent to you with the same deadlines.
Once this new period has expired, the amount remaining unpaid will be increased by conventional late payment interest at the key rate increased by eight percentage points referred to in Article 5, paragraph 2, of the law of August 2, 2002 concerning the fight against late payment in commercial transactions until full payment and/or, the amount remaining unpaid will also be increased by a compensation clause of an amount which varies depending on the amount remaining unpaid by the customer, as below:
- 20€ if the remaining amount due does not exceed 150.00€;
- 30€ increased by 10% of the amount due on the tranche between – 150.01 and 500 euros if the amount remaining due is 150.01 to 500 euros;
- 65€ increased by 5% of the amount due on the tranche above 500 euros with a maximum of 2,000 euros if the amount remaining due exceeds 500 euros.
Delivery
Our sales and prices are from Tournai in Belgium. The products are only delivered to Belgium and Luxembourg, in accordance with the address of your choice as indicated during the ordering process. It is your responsibility to provide us with exactly all the details necessary for the proper delivery of your order.
The amount of your contribution to shipping costs depends on the delivery method you choose. This is reminded to you during the "Delivery" stage of the online ordering process before validation of the latter
- Delivery to a Mondial Relay point: After processing your order, it will arrive at one of the Mondial Relay points of your choice within 3 to 11 working days (Tuesday to Saturday).
- Delivery by Bpost to your home: After processing your order, it will arrive at your home within 3 to 11 working days (Monday to Friday).
Notes:
Orders below 10€ unfortunately cannot be processed by our systems due to excessive processing costs. If you order from the "Mail Offer" section, the amount of shipping costs applicable to your order is indicated on your paper order form.
If you are not present at the time of home delivery, a delivery notice will be given in your mailbox. This will allow you to request a second visit to your home or collection from a nearest post office.
If your order is not delivered after 12 working days, contact our customer service at 078/05.00.36 (price of a local call) Monday to Friday from 8:30 a.m. to 8 p.m. and Saturday from 9 a.m. to 1 p.m.
RIGHT OF WITHDRAWAL AND CONDITIONS FOR ITS EXERCISE
If your online order does not meet your expectations, you have the option of dissolving the contract without reason within 14 calendar days. This period begins from the day after receipt of your delivery.
During this period, we invite you to handle the product and its packaging with care. If you use your right of withdrawal, we advise you to return the – product to us and if this can reasonably be done – in the original condition and packaging within 14 days which begins the day after from the day you communicate your decision to withdraw to us at: Yves Rocher Belgique SA, Customer Service, Rue du Follet 50, 7540 Kain (Tournai), Belgium.
A withdrawal form can be found here: https://economie.fgov.be/sites/default/files/Files/Ventes/Forms/Formulaire-de-retractation.pdf.
In the event of depreciation of the product, particularly its packaging, due to handling that goes beyond what is necessary to verify the nature and characteristics of the product, Yves Rocher reserves the right to claim compensation from you.
Most of our products, including all our cosmetic and hygiene products, are sealed for reasons of hygiene and health protection. When these products have been opened and therefore unsealed, you cannot exercise your right of withdrawal.
Yves Rocher undertakes to reimburse you within 14 days from the day after we were informed of your decision to withdraw. However, reimbursement may be deferred until recovery of the products concerned, or until you have provided us with proof of shipment of the products concerned, the date chosen being that of the first of these facts.
Depending on the delivery method chosen, you have the option of making your return either via Bpost or via Mondial Relay.
For a return via Bpost, simply go to the post office of your choice and return the package to us at the following address: Yves Rocher Belgique SA, P/A Charleroi X, Rue du Bariseau 14, 6099 Charleroi Belgium.
To return via Mondial Relay, simply use the link available on our website (https://retours.mondialrelay.com/d/B1YVESRY/?Country=BE&Language=FR&SiteId=retourbefr).
Follow the on-screen instructions to print your return label.
Then drop off your package at the chosen Mondial Relay point.
- When the package is returned in its entirety, we will reimburse you for the price of the package and any shipping costs (standard delivery rate), return costs at your expense.
- When the package is not returned in its entirety (you keep one or more of the items ordered), we will refund the price of the returned product(s)(s). Any shipping costs are not refunded, return costs remaining your responsibility.
- When the product is returned due to our responsibility, we will reimburse you for the product, any shipping and return costs.
Respect for man and nature
For your comfort, our facial care products are guaranteed hypoallergenic and all our products are laboratory tested. Our company was one of the first European companies to give up testing its finished products on animals.
Consumer guarantee
You benefit from the legal guarantee of conformity and hidden defects on the products delivered for any purchase on the website www.yves-rocher.be. Yves Rocher is a member of BeCommerce and undertakes to respect the Code of Conduct of the BeCommerce Trust Label, a copy of which you can read and copy on the Site "www.becommerce.be".
Responsibility
The products offered comply with current Belgian and Luxembourg legislation.
Yves Rocher cannot be held responsible for any non-performance of the contract which originates from a case of force majeure, beyond its control, including in particular, without limitation, cases of war, riot, insurrection, interruption of transport, import or export problem, lockout, shortage, fire, earthquake, storm, floods. Yves Rocher will not incur any liability for any indirect damage as a result of this, operating loss, loss of profit, loss of opportunity, damage or costs.
Yves Rocher recalls that in application of article 1124 of the Belgian and Luxembourg Civil Code, unemancipated minors are incapable of contracting. Consequently, orders intended for minors must be placed by parental authority. In the event of accidental collection of personal data relating to a minor, parental authority has the capacity to oppose their conservation and/or transmission to third parties.
Hypertext links may refer to websites other than this one. Yves Rocher disclaims all liability in the event that the content of these websites contravenes the legal and regulatory provisions in force.
Furthermore, Yves Rocher reminds that any creation of a hypertext link to the home page of this Site or any other page of the Site is subject to the express, prior and written agreement of Yves Rocher.
Intellectual property
In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this Site and all elements, trademarks, designs, models, logos, graphics, etc. found on this Site as well as their compilation are the exclusive property of Yves Rocher or its suppliers, the latter not granting any license or any right other than that of consulting the Site.
The reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use constitutes counterfeiting and is punishable under Intellectual Property, without prior written authorization from Yves Rocher.
APPLICABLE LAW /MEDIATION /COMPETENT JURISDICTION
The conditions of sale corresponding to the offers offered on this Site, which is only aimed at consumers purchasing in Belgium or Luxembourg, apply to sales concluded and executed in Belgium or Luxembourg.
This contract is subject to Belgian law, without prejudice to the right of Luxembourg residents to invoke mandatory provisions of Luxembourg law which would be more favorable to them.
In the event of a dispute, if you have not been able to resolve it directly with Yves Rocher, you can request mediation from the BeCommerce lawyer. If this mediation does not give the expected result, you can then submit the dispute to the BeCommerce Supervisory Committee ( www.becommerce.be). You can also contact the Consumer Mediation Service (North Gate II, Bd Albert II, 8 -1000 Brussels; tel: 02/702 52 50; email: contact@mediationconsommateur.be). If it is a cross-border consumer dispute online, you can contact the European ODR (Online Dispute Resolution) platform via the site: https://ec.europa.eu/consumers/odr.
In the event that the dispute still does not find a solution, only the civil or commercial court of Tournai has jurisdiction over a consumer residing in Belgium. When the consumer is a Luxembourg resident, the latter can bring his action either before the civil or commercial court of Tournai, or before the judge of the place of his residence. The latter also has sole jurisdiction, if the action is brought by Yves Rocher against a consumer residing in Luxembourg.
Modification of the general conditions of sale
Taking into account possible developments on the Site, Yves Rocher reserves the right to adapt or modify these general conditions of sale at any time. The new general conditions of sale will, where applicable, be brought to the attention of the customer by online modification and will only be applicable to sales made after the modification.