Once your package is shipped, you will receive an email notification including a link allowing you to track its shipment. You can track your order at any time by clicking here.

We offers you different delivery services:

1. Delivery to a Mondial Relay point: After processing your internet order, it will arrive at the Mondial Relay point of your choice within 3 - 5 working days (Monday to Friday). 

2. Delivery by post to your home: After processing your internet order, it will arrive at your home within 3 - 5 working days (Monday to Friday).


Shipping costs depend on the type of order, the offer used or the delivery method chosen. For example, for Bpost delivery the shipping costs amount to 4.50€ for an internet order greater than 10€. Our prices are subject to change.

Notes:
Orders below 10€ unfortunately cannot be processed by our systems due to excessive processing costs. If you order from the "Mail Offer" section, the amount of shipping costs applicable to your order is indicated on your paper order form.

Depending on the delivery method chosen, you have the option of making your return either via Bpost or via Mondial Relay.
For a return via Bpost, simply go to the post office of your choice and return the package to us at the following address: Belgium , Bruxelles 1020 , reper vreven 19
For a return via Mondial Relay, simply use the following link: 
https://retours.mondialrelay.com/d/B1YVESRY/?Country=BE&Language=FR&SiteId=retourbefr
Follow the on-screen instructions to print your return label. Then drop off your package at the chosen Mondial Relay point. 

We undertake to exchange it for you or reimburse it to you at the latest within 14 days of our becoming aware of your decision to withdraw, the reimbursement may however be deferred until our recovery of your product or proof of shipment. In all cases, it will intervene according to the following methods:

1. The package is returned in its entirety, we will refund the price of the package and any shipping costs. Direct return costs are your responsibility.
2. The package is not returned in its entirety (you keep one or more of the items ordered), we will refund the price of the product(s) returned, any shipping costs are not refunded, direct return costs remaining your responsibility.
3. The product is returned due to our responsibility, we will reimburse you for the product, shipping costs and possible direct returns.

If your product does not meet your expectations, have no worries, simply notify us in writing of your decision to cancel your purchase within 14 calendar days from the day after receipt contact us by sending us an unambiguous declaration containing all the information necessary to process your request. You must return the product to us in its original packaging in perfect condition (as far as possible), at the same time as your declaration and at the latest within 14 calendar days from notification of your decision to renounce your purchase. We undertakes not to make any exceptions to the right of withdrawal. Direct return costs are generally the responsibility of the consumer. We undertake to exchange it for you or, if you wish, to reimburse you within 14 days of receipt.

Unfortunately this is not possible at present.